Policies and Procedures


Please find below a list of the Jigsaw policies and procedures which have been reviewed and updated in January 2017. To read a particular policy or procedure please scroll down the page to locate the full details. 


  • Accident and Emergency Policy
  • Anti-Bullying Policy
  • Arrivals/Departures Policy
  • Cancellation Policy
  • Closing Centre in an Emergency Policy
  • Complaints Policy
  • Equalities Policy
  • Fire Safety Policy
  • Ground Rules - produced by both children and staff
  • Health and Safety Policy
  • Healthy Eating/Allergies Policy
  • Intimate Care Policy
  • Late Collection Policy
  • Missing Children Policy
  • Payment Policy
  • Risk Assessment Policy
  • Safe Recruitment Policy
  • Safeguarding (Child Protection) Policy
  • Suspension and Termination of Childcare Policy
  • Trip Outings Policy
  • Unacceptable Behaviour Policy
  • Privacy Notice
  • Data Protection Policy


Accident and Emergency Policy


At Jigsaw we will deal promptly and effectively with any illnesses or injuries that occur while children are in our care.  We take all practical steps to keep staff and children safe from communicable diseases.


We will record any accidents or illnesses, together with any treatment given, on an accident sheet as appropriate, which the parent or carer will be asked to sign when they collect the child.


Jigsaw cannot accept children who are ill.  If any children are ill when they first arrive at the Club we will immediately notify the parents or carers to come and collect them.  Any children who have been ill should not return to the Club until they have fully recovered, or until after the maximum exclusion period has expired (see table at the end of this policy).


First Aid


The Club's designated First Aiders are Mrs Avis Ward and Mrs Faye Hogarth.  The designated First Aiders have a current first aid certificate and have attended a 12 hour paediatric first aid course.  To ensure that there is a qualified first aider present and available at all times when the Club is running, other members of staff will also receive first aid training.  We will take into account the number of children and layout of the premises to ensure that first aiders are able to respond quickly to any incident. The location of the first aid box and a list of qualified first aiders are clearly displayed at the Club.  The designated first aider regularly checks the contents of the first aid box to ensure that they are up to date, appropriate for children and comply with the Health and Safety (First Aid) Regulations 1981.  The manager will ensure that a first aid kit is taken on all outings and that at least one member of staff on the outing holds a current paediatric first aid certificate.


Procedure for a minor injury or illness


The first aider at the session will decide upon the appropriate action to take if a child becomes ill or suffers a minor injury.


  • If a child becomes ill during a session, the parent or carer will be asked to collect the child as soon as possible. The child will be kept comfortable and will be closely supervised while awaiting collection.
  • If a child complains of illness which does not impair their overall well being, the child will be monitored for the rest of the session and the parent or carer will be notified when the child is collected.
  • If the child suffers a minor injury, first aid will be administered and the child will be monitored for the remainder of the session.  If necessary, the child's parent will be asked to collect the child as soon as possible. 

Procedure for a major injury or serious illness


In the event of a child becoming seriously ill or suffering a major injury, the first aider at the session will decide whether the child needs to go straight to hospital or whether it is safe to wait for their parent or carer to arrive.

  • If the child needs to go straight to hospital, we will call an ambulance and a member of staff will go to the hospital with the child.
  • We will contact the child's parents or carers with all urgency, and if they are unavailable we will call the other emergency contacts that we have on file for the child.
  • After a major incident the manager and staff will review the events and consider whether any changes need to be made to the Club's policies or procedures.
  • We will notify Ofsted and the child protection agencies in the event of any serious accident or injury to a child in our care as soon as reasonably possible and within 14 days at the latest.
  • We will notify HSE under RIDDOR in the case of a death or major injury on the premises (eg broken limb, amputation, dislocation etc - see the HSE website for a full list of reportable injuries).

Communicable diseases and conditions


  • If a case of head lice is found at the Club, the child's parents or carers will be discreetly informed when they collect the child.  Other parents will be warned to check their own children for head lice, but care will be taken not to identify the child affected.
  • If an infectious or communicable disease is detected on the Club's premises, we will inform parents and carers as soon as possible.
  • If there is an incident of food poisoning affecting two or more children looked after at the Club the manager will inform Ofsted as soon as possible and within 14 days at the latest.
  • If there is an outbreak of a notifiable disease at the Club, we will inform the local health protection unit, HSE under RIDDOR (if appropriate) and Ofsted.
Disease/ConditionExclusion Period
Chicken Pox5 days from first appearance of rash
Cold SoresAvoid contact with sores
Conjunctivitis24 hours or until the discharge from eyes has stopped
Diphtheria*Until certified well by doctor
Diarrhoea and Vomiting48 hours after symptoms cleared
Glandular FeverUntil fully recovered

Gastro-enteritis, E.Coli, Food Poisoning,

Salmonella and Dysentery

Until certified well by doctor

Hand, Foot and Mouth disease

While rash and ulcers are present

Hepatitis A*

Until certified well

Hepatitis B* and C*


High temperature

24 hours




Until the skin has healed


Until recovered


5 days from onset of rash


Until recovered


5 days from onset of swollen glands

Pediculosis (lice)

Until treatment has been given

Pertussis* (Whooping cough)

21 days from the onset or 5 days from commencing

antibiotic treatment


Until certified well by doctor

Ringworm of scalp

Until cured

Ringworm of the body

Until treatment has been given

Rubella* (German Measles)

5 days from onset of rash


Until treatment has been given

Scarlet Fever*

5 days from start of the treatment

Slapped Cheek, Fifth Disease



Until certified well by doctor


*Denotes a notifiable disease


Anti-Bullying Policy


Jigsaw provides a supportive, caring and safe environment in which all children are free from the fear of being bullied. Bullying of any form is not tolerated in our Club, whether carried out  by a child or an adult.  Staff, children and parents or carers will be made aware of the Club's position on bullying.  Bullying behaviour is unacceptable in any form.


Any child who is a victim of bullying will be dealt with in a sympathetic manner.  If bullying is suspected or reported, the incident will be dealt with immediately by the member of staff informed, and then discussed with the manager.  An account of the incident will be recorded. All staff will be informed so that close monitoring of the victim and bully can begin.  Parents of both parties will be informed.  Jigsaw defines bullying as the repeated harassment of others through emotional, physical, psychological or verbal abuse.


  • Physical: Pushing, scratching, spitting, kicking, hitting, biting, taking or damaging belongings, tripping up, punching or using any sort of violence against another person.
  • Psychological: Behaviour likely to create a sense of fear or anxiety in another person.
  • Emotional: Being deliberately unkind, shunning or excluding another person from a group or tormenting them. For example, making another person feel 'left out' of a game or activity,passing notes about others or making fun of another person.
  • Verbal: Name-calling, put-downs, ridiculing or using words to attack, threaten or insult. For example, spreading rumours or making fun of another person's appearance.  

Racial harassment can take any of the forms of bullying listed above but is motivated by the victim's colour, race, nationality or ethnic or national origins.  Incidents of racial harassment will be recorded.


Preventing Bullying Behaviour


Staff at Jigsaw will foster an anti-bullying culture in the following ways:

  • Encouraging caring and nurturing behaviour
  • Discussing friendships and encouraging group and team play
  • Encouraging children to report bullying without fear
  • Discussing the issues surrounding bullying with the children, including why bullying behaviour will not be tolerated
  • Exploring the consequences of bullying behaviour with the children

Responding to Bullying Behaviour


Jigsaw acknowledges that despite all efforts to prevent it, bullying behaviour is likely to occur on occasion.  Should such incidents occur, the Club will follow the procedure outlined below:

  • We will address all incidents of bullying thoroughly and sensitively.
  • Victims of bullying will be offered the immediate opportunity to discuss the matter with a member of staff who will reassure the child and offer support.
  • They will be reassured that what they say will be taken seriously and handled sympathetically.
  • Staff will support the individual who has been bullied, keeping them under close supervision, and checking their welfare regularly.
  • If another child witnesses bullying and reports this, staff will reassure them that they have done the right thing. Staff will then investigate the matter.
  • If a member of staff witnesses an act of bullying, involving children or adults at the Club, they will inform the supervisor.
  • Children who have been bullied will be helped by discussing what has happened, establishing why the child became involved.  Staff will help the child to understand why this form of behaviour is unacceptable and will encourage him/her to change their behaviour.
  • If the bullying persists, the parents will be informed and we will work with them to try to resolve the issues.
  • If this fails to stop the bullying, more serious actions may have to be taken, as laid out in the Suspensions and Exclusions Policy.
  • All incidents of bullying will be reported to the manager and will be recorded.  The manager and other relevant staff will review the Club's procedures in respect of bullying, to ensure that practices are relevant and effective.




Jigsaw recognises the importance of having robust systems in place to ensure the safe arrival and departure of the children in our care.


The manager will ensure that an accurate record is kept of all children in the Club, and that any arrivals or departures are recorded on the signing in/out sheets.


Escorting children to the Club


  • The Club and school have a clear agreement concerning the transfer of responsibility for Children's safety.
  • We have risk assessed the route used to escort children to the Club and review it regularly.
  • At least two members of staff will escort the children from school to the Club.
  • If a child is booked into the Club but is not at the collection point, we will check whether the child was present at school that day.  If the whereabouts of the child is not known, staff will immediately inform the designated contact at the school and ask the school to implement its Missing Child policy.



Our staff will greet each child warmly on their arrival at the Club and will record the child's attendance in the daily register straightaway, including the time of arrival.




  • Staff will ensure that parents or carers sign children out before they leave, including the time of collection.
  • Children are collected by an adult who has been authorised to do so on their registration form.
  • In exceptional circumstances, if the parent requires another person who is not listed on the registration form to collect their child, the child's parents or carers must inform the Club in advance.  If the manager has any concerns regarding the person collecting he/she will contact the main parent or carer for confirmation.
  • The parent or carer must notify the Club if they will be late collecting their child.  If the Club is not informed, the Uncollected Children policy will be followed.
  • Children over the age of eight will only be allowed to leave the Club alone at the end of the session if the Club has discussed this with the child's parents and has received their written consent.
  • Children below the age of eight will not be allowed to leave the Club unaccompanied.


Cancellation Policy


All sessions booked at Jigsaw Out of School Scheme during our October Out of School Club and Holiday Club will be charged for.  We do not accept cancellations but we may accept swaps for another day in the same week, this depends on availability.


We may immediately terminate your child's place at Jigsaw if parents fail to pay for a cancelled session.


Temporary/Maternity Leave


If your child does not need to attend their sessions due to parent's maternity leave or any other sort of temporary leave, parents will be charged for these sessions if they wish to keep the space.  You may reduce your child's attendance at Jigsaw for this time but will have to be put on the waiting list if you wish to increase your sessions at a later date.  Parents can also remove their child from Jigsaw and contact either Avis or Faye when their temporary leave is up to see which sessions we have available.


Thackley & Idle Primary Afterschool Clubs


If your child attends an afterschool club on a day they would usually attend Jigsaw then the place will have to be paid for to keep the space.


If you do not wish to pay to keep your child's place, there will not be any guarantee that we will have space when your child's club finishes.


Your child is more than welcome to come down to Jigsaw after their club has finished (Year 5 & 6 to walk down on their own with parents' permission) but it's the parents responsibility to arrange transport for your child to get to Jigsaw.  We are unable to collect from clubs.



Closing Centre in an Emergency Policy


In very exceptional circumstances Jigsaw might have to close at short notice due to an unexpected emergency.


This could include the following:

  • serious weather conditions
  • burst water pipes
  • discovery of dangerous structural damage
  • death of a staff member
  • grievance of management/staff
  • serious assault on a staff member by the public
  • serious accident of illness to children or staff

In most of the cases management would do their best to get in contact with parents via phone or Facebook.



Complaints Policy


At Jigsaw we aim to work in partnership with parents to deliver a high quality childcare service for everyone.  If for any reason we fall short of this goal, we would like to be informed in order to amend our practices for the future.  Our complaints policy is displayed on the premises at all times.  Records of all complaints are kept for at least three years.  A summary of complaints is available for parents on request.


The manager is usually responsible for dealing with complaints.  If the complaint is about the manager, the registered person or other senior member of staff will investigate the matter.  Any complaints received about staff members will be recorded on an Incident Log and a Complaints Log will be completed.  Any complaints made will be dealt with in the following manner:


Stage One

Complaints about aspects of Club activity:

  • The manager will discuss the matter informally with the parent or carer concerned and aim to reach a satisfactory resolution.

Complaints about an individual staff member:

  • If appropriate the parent will be encouraged to discuss the matter with staff concerned.
  • If the parent feels that this is not appropriate, the matter will be discussed with the manager, who will then discuss the complaint with the staff member and try to reach a satisfactory resolution.

Stage Two

If it is impossible to reach a satisfactory resolution to the complaint through informal discussion, the parent or carer should put their complaint in writing to the manager.  The manager will:

  • Acknowledge receipt of the letter within 7 days.
  • Investigate the matter and notify the complainant of the outcome within 28 days.
  • Send a full response in writing, to all relevant parties, including details of any recommended changes to be made to the Club's practices or policies as a result of the complaint.
  • Meet relevant parties to discuss the Club's response to the complaint, either together or on an individual basis.
  • If child protection issues are raised, the manager will refer the situation to the Club's Child Protection Officer, who will then contact the Local Authority Designated Officer (LADO) and follow the procedures of the Safeguarding Children Policy.  If a criminal act may have been committed, the manager will contact the police.

Making a Complaint to Ofsted


Any parent or carer can submit a complaint to Ofsted about Jigsaw at any time.  Ofsted will consider and investigate all complaints.  Ofsted's address is:



Piccadilly Gate

Store Street


M1 2WD

Telephone: 0300 123 1231   (general enquiries)

                 0300 123 46666 (complaints)



Equalities Policy


At Jigsaw we will ensure that we provide a safe and caring environment, free from discrimination, for everyone in our community including children with additional needs.  To achieve the Club's objective of creating an environment free from discrimination and welcoming to all, the Club will:

  • Respect the different racial origins, religions, cultures and languages in a multi-ethnic society so that each child is valued as an individual without racial or gender stereotyping.
  • Not discriminate against children on the grounds of disability, sexual orientation, class, family status or HIV/Aids status.
  • Help all children to celebrate and express their cultural and religious identity by providing a wide range of appropriate resources and activities.
  • Strive to ensure that children feel good about themselves and others, by celebrating the differences which make us all unique individuals.
  • Ensure that its services are available to all parents/carers and children in the local community.
  • Ensure that the Club's recruitment policies and procedures are open, fair and non-discriminatory.
  • Work to fulfil all the legal requirements of the Equality Act 2010.
  • We will monitor and review the effectiveness of our inclusive practice by conducting an Inclusion Audit on an annual basis.

Challenging Inappropriate Attitudes and Practices

We will challenge inappropriate attitudes and practices by engaging children and adults in discussion, by displaying positive images of race and disability, and through our staff modelling anti-discriminatory behaviour at all times.


Racial Harassment

The Club will not tolerate any form of racial harassment.  The Club will challenge racist and discriminatory remarks, attitudes and behaviour from the children at the Club, from staff and from any other adults on Club premises (eg parents/carers collecting children).


Promoting Equal Opportunities

  • Staff receive relevant and appropriate training
  • The Equalities Policy is consistent with current legislation and guidance
  • Appropriate action is taken wherever discriminatory behaviour, language or attitudes occur.

Children with Additional Needs

Our Club recognises that some children have additional needs or physical disabilities that require particular support and assistance.  We will assess the individual needs of each child in consultation with their parents prior to their attending the Club, and will make reasonable adjustments to ensure that children can access our services.


Special Educational Needs Coordinator

The Club's Special Educational Needs Coordinator (SENCO) is Mrs Avis Ward.  The SENCO will:

  • Manage the provision for children with special educational needs or physical disabilities.
  • Be fully trained and experienced in the care and assessment of such children.

All members of staff will assist the SENCO in caring for children with additional needs or physical disabilities.



Fire Safety Policy


Jigsaw understands the importance of fire safety.  To the end:


  • Staff are aware of the location of all fire exits, the fire assembly point and where fire safety equipment is stored.
  • Children are introduced to the fire safety procedures during their settling in period and through regular fire drills.
  • Fire drills are conducted at least once a month or whenever new staff or children join the Club.
  • All children are shown the location of fire exits and the fire assembly point.
  • Fire doors and fire exits are clearly marked, are not obstructed at any time and are easily opened from the inside.
  • Fire doors are kept closed at all times but never locked.
  • Fire extinguishers, fire alarms and smoke alarms are regularly tested in accordance with manufacturer's guidance.
  • All fire drills are recorded in the Fire Drill Log.
  • The Club has notices explaining the fire procedures which are positioned next to every fire exit.

Fire Prevention

The Club will take all steps possible to prevent fires occurring by:

  • Ensuring that power points are  not overloaded with adapters.
  • Ensuring that the Club's No Smoking Policy is always observed.
  • Checking for frayed or trailing wires.
  • Checking that fuses are replaced safely.
  • Unplugging all equipment before leaving the premises.
  • Storing any potential flammable materials safely.

In the event of a fire

  • A member of staff will raise the alarm and call the emergency services.
  • The children will immediately be escorted out of the building to the assembly point using the nearest marked exit.
  • No attempt will be made to collect personal belongings, or to re-enter the building after evacuation.
  • The premises will be checked by the Fire Safety Officer and the register will be collected, providing that it is safe to do so.
  • The Fire Safety Officer will close all doors and windows to prevent the spread of fire when they leave the building if it is safe to do so.
  • The register will be taken and all children and staff accounted for.
  • If anyone is missing from the register, the emergency services will be informed.
  • If the register is not available the manager will use the emergency contacts list (which is kept off the premises) to contact parents or carers.
  • If the Fire Safety Officer is not present at the time of the incident, the manager will assume responsibility or nominate a replacement member of staff.

Responsibilities of the Fire Safety Officer

The Club's designated Fire Safety Officer is Mrs Avis Ward.  The Fire Safety Officer is responsible for carrying out the fire safety risk assessment and for ensuring that all staff are made aware of fire safety procedures during their induction period.


The Regulatory Reform (Fire Safety) Order 2005 requires that a fire safety risk assessment is undertaken for the workplace based on The Department of Communities and Local Government's 5 step guide:



The risk assessment should cover:

  • Identifying potential fire risks
  • Identifying people at risk
  • Evaluating the risks arising from the hazards identified and the means of minimising those risks.
  • Recording the hazards, preparing a fire prevention plan and sharing these with other members of staff.
  • Reviewing the fire safety risk assessment on a regular basis.

The Fire Safety Officer should liaise with the local Fire and Rescue Service for further advice and should ensure that Emergency Contact details are recorded at the front of the register and a copy stored off premises.



Ground Rules produced by Children and Staff


  • Respect each other
  • Respect equipment
  • Make good choices
  • Good hands and good feet
  • Good language
  • Be cool
  • Be yourself
  • Have lots of fun
  • Remember 'please' and 'thank you'
  • When parents come, get ready to go
  • Wash hands regularly
  • If you find something that is not yours give it to a member of staff
  • Sit down when eating
  • Flush toilets and wash hands
  • Put paper towels in the bin
  • Walk in the building
  • If you feel unwell or unhappy, tell a member of staff
  • If you need help or assistance, tell a member of staff


 Health and Safety Policy


Jigsaw considers health and safety to be of utmost importance.  We comply with The Health and Safety at Work Act 1974 and the Workplace (Health, Safety and Welfare) Regulations 1992 at all times.


The Club has appropriate insurance cover, including employer's liability insurance and public liability insurance.


Each member of staff follows the Club's Health and Safety Policy and is responsible for:

  • Maintaining a safe environment
  • Taking reasonable care for the health and safety of themselves and others attending the Club
  • Reporting all accidents and incidents which have caused injury or damage or may do so in the future
  • Undertaking relevant health and safety training when required to do so by the manager.

Any member of staff who disregards safety instructions or recognised safe practices will be subject to disciplinary procedures.


Responsibilities of the Registered Person

The registered person for the setting holds ultimate responsibility and liability for the safe operation of the Club.  The Club's designated Health and Safety Officer/Registered Person is Mrs Avis Ward.  The registered person will ensure that:

  • All staff receive information on health and safety matters, and receive training where necessary
  • The Health and Safety Policy and procedures are reviewed regularly
  • Staff understand and follow health and safety procedures
  • Resources are provided to meet the Club's health and safety responsibilities
  • All accidents, incidents and dangerous occurrences are properly reported and recorded.  This includes informing Ofsted, Child Protection Agencies and the Health and Safety Executive under RIDDOR (Reporting of Injuries, Diseases and Dangerous Occurrences Regulations 1995) where appropriate.
  • All reported accidents, incidents and dangerous occurrences are reviewed, so that preventative measures can be taken.

Responsibilites of the Manager

The Club's manager is responsible for ensuring that at each session:

  • Premises are clean, well lit, adequately ventilated and maintained at an appropriate temperature
  • The premises are used by and solely available to the Club during open hours
  • All the Club's equipment is safely and securely stored
  • Children are only allowed in the kitchen if properly supervised (eg for a cooking activity)
  • A working telephone is available on the premises at all times
  • Chemicals and cleaning materials are stored appropriately, and in accordance with COSHH data sheets
  • External pathways are cleared in severe weather
  • Daily environment checks are carried out in accordance with our Risk Assessment Policy


Children are not allowed to leave the Club premises during the session unless prior permission has been given by the parents (for example, to attend other extra-curricular activities).


During Club sessions all external doors are kept locked, with the exception of fire doors which are alarmed. Staff monitor the entrances and exits to the premises throughout the session.


All visitors to the Club must sign the Visitor Log and give the reason for their visit.  Visitors will never be left alone with the children.


Security procedures will be regularly reviewed by the manager, in consultation with staff and parents.


Toys and Equipment

All furniture, toys and equipment are kept clean, well maintained and in good repair.  We select toys, equipment and resources with care, and we carry out risk assessments before the children are allowed to use them.  Broken toys and equipment are disposed of promptly.  We ensure that any flammable equipment is stored safely.


Food and Personal Hygiene

Staff at the Club maintain high standards of personal hygiene, and take all practicable steps to prevent and control the spread of infection.

  • A generally clean environment is maintained at all times.
  • Toilets are cleaned daily and soap and hand drying facilities are always available.
  • Staff are trained in food hygiene and follow appropriate guidelines.
  • Waste is disposed of safely and all bins are kept covered.
  • Staff ensure that children wash their hands before handling food or drink and after using the toilet.
  • Cuts and abrasions (whether on children or staff) are kept covered

Dealing with bodily fluids

Spillages of blood, vomit, urine and faeces will be cleaned up immediately in accordance with our Intimate Care Policy.


Staffing Levels

Staff ratios and levels of supervision are always appropriate to the number, ages and abilities of the children present, and to the risks associated with the activities being undertaken.  A minimum of two members of staff are on duty at any time.



 Healthy Eating/Allergies Policy


Jigsaw provides healthy, nutritious and balanced food and drinks. Food and drink are safely prepared with regard to the dietary and religious requirements of the children in our care. We ask parents to notify us regarding any special dietary requirements or allergies when they register their child.


Information regarding food allergies is recorded on the Allergy Information Board which is visible to staff whilst food is being prepared.


Jigsaw promotes healthy eating and leads by example. Staff responsible for food preparation, handling and storage have received appropriate training.

  • We provide suitable healthy snacks for all children
  • All children are given plenty of time to eat
  • Where appropriate, children are involved in planning and preparing food and snacks
  • Fresh drinking water is available at all times
  • Fresh fruit/vegetables are available at all sessions
  • Withholding food is never used as a form of punishment
  • Staff discuss with children the importance of a balanced diet where appropriate
  • We limit access to fatty or sugary foods
  • Children are never forced to eat or drink anything against their will

Allergies Statement

We regularly give out prizes for games, competition's etc, sometimes these can be sweets, chocolates or biscuits so it is CRUCIAL that we are informed of ANY food allergies your child might have. We cannot be responsible for protecting your child if we do not know about their allergies.


More and more labels indicate that food is manufactured in a NON nut free environment. If this is an issue we MUST be informed.



 Intimate Care Policy


What Jigsaw expects of parents:

  • Parents/carers will endeavour to ensure that their child is continent before admission to Jigsaw (unless the child has additional needs).
  • Parents/carers will discuss any specific concerns with staff about their child's toileting needs.
  • Parents/carers must inform Jigsaw if a child is not fully toilet trained before starting the out of school club, after which a meeting will then be arranged to discuss whether we are able to meet the child's needs.
  • Parents accept that on occasions their may need to be collected from Jigsaw.

Intimate Care in Key Stage 1 and Key Stage 2


Reception & Year 1

If a child accidentally soils or wets, we will encourage the child to change themselves. We will assist children for odd 'accidents' but not routinely as part of day to day personal care. We do not have any spares at Jigsaw. Parents must understand that if your child has soiled themselves and are unable to clean themselves (we do not have washing areas for those children who are messy) you will be phoned to come and change/collect your child.


Year 2 & Above

Any child that soils or wets will not be changed by any member of staff. However, we will provide a private secure room where the child may change on their own (providing they have their own spare clothes). We will supply a carrier bag for soiled clothes.


Parents of children who have regular toileting accidents will be required to provide spare clothes. Parents/carers should make every effort to come to Jigsaw to change their child, and should bring a clean set of clothing. It is essential that parents/carers recognise they are responsible for any training/changing routines for their child. Jigsaw is not responsible for toilet training a child.


Outdoor Activities/Trips


With regard to the care of children who regularly soil themselves and their participation in trips, children who do regularly soil themselves will not be able to attend any trips due to staff ratios. For child protection 2 members of staff must be present when changing a child. We are unable to enforce this whilst off Jigsaw premises.


SEN Children


If you child has a medical reason as to why they may have accidents (medical documentation must be provided to Jigsaw) then you will be asked to complete an Intimate care form. This form will be signed by the parent to give permission for 1 member of staff only to be present when changing your child. If parents do not wish to fill in an Intimate care form and would prefer 2 members of staff to be present when their child is been changed then some situations this won't be possible and you will be asked to come change your child.


If your child regularly has accidents at Jigsaw and no medical reason is known then we will termly review your child's personal situation.


If you are not willing to come and change/collect your child then your child's place at Jigsaw may be forfeited.


====================================================================================== Late Collection Policy


Jigsaw Out of School Scheme has a zero tolerance to late collections. Jigsaw closes strictly at 6pm, due to the building been used as a community centre, we have other groups in after this time. We ask that if you are going to be late in collecting your child and have nobody else to come and collect them for you that we receive a phone call or text message as soon as possible. If a child is at Jigsaw after 6pm we will follow the procedure set out below:


Up to 15 minutes late


If a parent or carer is late in collecting their child, the manager will try to contact them using the contact details on file. When the parent or carer arrives they will be reminded that they must call the Club to notify us if they are delayed. The parent or carer will be informed that penalty fees will have to be charged £15.00. An invoice for the late charge will be given to them at their child's next session, payment to be made within 5 working days.


Over 15 minutes late


If there is no response from the parent or carer, messages will be left requesting that they contact the Club immediately. The manager will then try to contact the emergency contacts listed on the child's registration form. While waiting to be collected, the child will be supervised by at least two members of staff. When the parent or carer arrives they will be reminded that they must call the Club to notify us if they are delayed, and that penalty fees will have to be charged at £20.00


Over 30 minutes late


If the manager has been unable to contact the child's parents or carers after 30 minutes, the manager will contact the local Social Care Team for advice. The child will remain in the care of two of the Club's staff, on the Club's premises if possible, until collected by the parent or carer, or until placed in the care of the Social Care Team. If it is not possible for the child to remain at the Club's premises, a note will be left on on the door of the Club informing the child's parent or carer where the child has been taken (eg to the home of a staff member or into the care of a safeguarding agency) and leaving a contact number. A further message will be left on the parent or carers telephone explaining events.


Managing Persistent Lateness


The manager will record incidents of late collection and will discuss them with the child's parents or carers. Parents and carers will be reminded that if they persistently collect their child late they may lose their place at the Club.




Missing Children


At Jigsaw we are always alert to the possibility that children can go missing during sessions. To minimise the risk of this happening staff will carry out periodic head counts, particularly when transporting children between locations (eg walking from the school to the Club).


If a child cannot be located, the following steps will be taken:

  • All staff will be informed that the child is missing.
  • Staff will conduct a thorough search of the premises and surrounding area.
  • After 10 minutes the Police will be informed. The manager will then contact the child's parents or carers.
  • Staff will continue to search for the child whilst waiting for the Police and parents to arrive.
  • We will maintain as normal a routine as possible for the rest of the children at the Club.
  • The manager will liaise with the Police and the child's parents or carers.

The incident will be recorded in the Incident Log. A review will be conducted regarding this and any other related incidents along with relevant policies and procedures. We will identify and implement any changes as necessary. If the Police or Social Care were involved in the incident, we will also inform Ofsted.




Payment Policy


Fees are to be paid by the 1st of the month, unless a different payment date has been arranged with management. We ask that every effort is made to ensure that payments are received on time. If payment is received more than 5 working days late then an automatic charge of £20.00 will be added to your next invoice. If payment is still not received after 7 working days from the 1st of the month then we will be unable to continue childcare until the amount owed is paid.


Arrears Debt

At this stage parents should note that consideration will be given to forwarding your debt to a Debt Recovery Agency and will also notify Inland Revenue regarding any benefits claimed.


If you are struggling to meet your payment on time please speak to either Avis or Faye and we will try our best to come up with a payment arrangement for you.



Risk Assessment Policy


Jigsaw uses its risk assessment systems to ensure that the Club is a safe and secure place for children and staff. All staff are expected to undertake risk assessments as part of their routine tasks. In line with current health and safety legislation and the EYFS Safeguarding and Welfare Requirements 2014, the Club will carry out regular risk assessments and take appropriate action to deal with any hazards or risks identified. It is the responsibility of the manager to ensure that risk assessments are conducted, monitored and acted upon.


Risk assessments will be carried out:

  • whenever there is any change to equipment or resources
  • when there is any change to the Club's premises
  • when the particular needs of a child necessitates this
  • when we take the children on an outing or visit

Not all risk assessments need to be written down. Staff will decide, in consultation with the manager, which risk assessments need to be formally recorded. However, risk assessments related to employment and the working environment will always be recorded in writing so that staff can refer to them. If changes are required to the Club's policies or procedures as a result of the risk assessment, the manager will update the relevant documents and inform all staff.


Daily Checks:

We will carry out a visual inspection of the equipment and the whole premises (indoors and out) daily, before any children arrive. During the course of the session, staff will remain alert to any potential risks to health and safety.


If a member of staff discovers a hazard during the course of a session, they will make the area safe (eg by cordoning it off) and then notify the manager. The manager will ensure that any actions needed to mitigate the immediate hazard have been taken and will implement measures to prevent the incident from recurring.


Recording Dangerous Events

The manager will record all accidents and dangerous events on the Incident or Accident Record sheets as soon as possible after the incident. If the incident affected a child the record will be kept on the child's file. The Club will monitor Incident and Accident Records to see whether any pattern to the occurrences can be identified.



Safe Recruitment Policy


Jigsaw uses safe recruitment practices to ensure that all people working with the children in our care are safe and qualified to do so. When recruiting paid staff or volunteers we will follow the procedures set out below.


Advertising the vacancy

We will advertise all vacancies, and any job advertisements will include a statement about our commitment to safeguarding children.


Initial Enquiry

Upon enquiring about a vacancy, we will send potential candidates:

  • a job description
  • a person specification
  • an application form
  • a copy of the Club's Safeguarding Children Policy

The application form includes:

  • instructions that the application form must be completed by hand
  • a declaration that all information is correct
  • a section under the Rehabilitation of Offenders Act that asks if the applicant has been awaiting a verdict, convicted, or cautioned or received a court order or warning for any offence that may affect their suitability for working with children
  • a request for the contact details of two referees, one of which should be the last employer: (if this is the candidates first job, their course tutor is a suitable alternative)

All applicants must submit a hand written application form by the closing date. We will only accept CVs if they are accompanied by our standard application form completed as required.


Interview Procedure

We will notify all candidates selected for interview by letter. All candidates will be asked to bring the following items to the interview:

  • proof of identity, eg passport, driving licence or birth certificate
  • proof of address, eg recent utility bill (not mobile phone) or bank statement
  • proof of qualifications, ie the relevant certificate
  • for non-british nationals, proof of the right to work in the UK (as required by the Asylum and Immigration Act)

The interview will be conducted by at least two interviewers. All candidates will be asked the same set of questions. We will then ask additional questions about any other issues that arise from their application form. For example, the interviewers will follow up on any gaps in the candidate's employment history rigorously and ensure that they are satisfied with the explanation given, undertaking additional checks if necessary.


All candidates will also be asked to participate in a session with the children for an hour so that they can be observed interacting with the staff and children. When we have interviewed and observed all candidates, we will make our final selection.


Appointing a new member of staff

When we have selected the successful candidate, we will

  • send him or her a written offer, which will clearly state that it is subject to the receipt of suitable references, full sight of a satisfactory enhanced DBS certificate and their written confirmation that they are not disqualified from working with children
  • contact both referees for a reference, including asking them if they have any child protection concerns about the candidate
  • initiate an enhanced DBS check for the candidate, or if the candidate is subscribed to the DBS Update Service, review their current DBS certificate and check their status online
  • ask the candidate to complete a health questionnaire
  • notify any unsuccessful interviewees

We will also take photocopies of the new member of staff's qualification certificates and proof of identity and keep these on file.


When a new member of staff starts work at Jigsaw we will give him or her:

  • our terms and conditions, and get them to sign their contract, a copy of their contract will be kept on file
  • all our Club policies, and ensure that they sign a policy confirmation form to confirm that they have read and understood them, the signed form will be kept on file

We will conduct a full induction and orientation programme with all new members of staff as set out in our Staff Induction Policy.


DBS Checks

We will obtain enhanced DBS disclosures for all staff, students and volunteers who will work unsupervised with the children on a regular basis, or who have access to children's information. If candidates have subscribed to the DBS Update Service we will carefully review their current DBS certificate and then check their status online. If there has been a change in their status since their last DBS certificate was issued we will obtain a new DBS disclosure for them. New staff will only be allowed to work unsupervised with children when we have had full sight of a satisfactory DBS certificate for them.


If we decide to allow a new member of staff to begin work pending the completion of their DBS check, we will complete a written risk assessment first and they will not be allowed unsupervised access to the children until we have seen and reviewed their DBS certificate.


When we appoint a member of staff we will keep a record of the date and number of their DBS disclosure on our Central DBS Record. We will update the DBS checks for all staff every 3 years.



The Club will not employ staff or volunteers which have been convicted of an offence or have been subject to an order that disqualifies them from registration under regulations made under section 75 of the Childcare Act 2006. Note that a member of staff can become disqualified if they live in the same household as another disqualified person, or if a disqualified person is employed in that household. All new staff must sign a declaration that they are not disqualified when they commence employment and all existing staff must sign the declaration annually to confirm that their status has not changed. If a member of staff becomes disqualified we will terminate their employment ad notify Ofsted.


Immigration status

The management is aware of Asylum and Immigration Act requirements and will check the ability of all new starters to work in the UK. Candidates are expected to provide documents confirming their status, usually a driving licence, passport and NI number.



Safeguarding (Child Protection) Policy - January 2017


Jigsaw is committed to building a 'culture of safety' in which the children in our care are protected from abuse, harm and radicalisation.


The Club will respond promptly and appropriately to all incidents or concerns regarding the safety of a child that may occur. The Club's child protection procedures comply with all relevant legislation and with guidance issued by the Local Safeguarding Children Board (LSCB).


There will be a Child Protection Officer (CPO) available at all times while the Club is in session. The CPO coordinates child protection issues and liaises with external agencies (eg Social Care, the LSCB and Ofsted).


The Club's designate CPO is Mrs Avis Ward.


Child Abuse and Neglect

Child abuse is any form of physical, emotional or sexual mistreatment or lack of care that leads to injury or harm. An individual may abuse or neglect a child directly, or by failing to protect them from harm. Some forms of child abuse and neglect are listed below.


Emotional abuse is the persistent emotional maltreatment of a child so as to cause severe and persistent adverse effects on the child's emotional development. It may involve making the child feel that they are worthless, unloved or inadequate. Some level of emotional abuse is involved in all types of maltreatment of a child, though it may occur alone.


Physical abuse can involve hitting, shaking, throwing, poisoning, burning, drowning, suffocating or otherwise causing physical harm to a child. Physical harm may be also caused when a parent or carer feigns the symptoms of, or deliberately causes, ill health to a child.


Sexual abuse involves forcing or enticing a child to take part in sexual activities, whether or not the child is aware of what is happening. This can involve physical contact, or non-contact activities such as showing children sexual activities or encouraging them to behave in sexually inappropriate ways.


Neglect is the persistent failure to meet a child's basic physical and emotional needs. It can involve a failure to provide adequate food, clothing and shelter, to protect a child from physical and emotional harm, to ensure adequate supervision or to allow access to medical treatment.


Signs of Child Abuse and Neglect

  • significant changes in a child's behaviour
  • deterioration in a child's general well being
  • unexplained bruising or marks
  • comments made by a child which gives cause for concern
  • reasons to suspect neglect or abuse outside the setting, eg in the child's home, or that a girl may have been subjected to (or is at risk of) female fenital mutilation and/or
  • inappropriate behaviour displayed by a member of staff, or any other person. For example, inappropriate sexual comments, excessive one to one attention beyond the requirements of their role, or inappropriate sharing of images.


If abuse is suspected or disclosed

When a child makes a disclosure to a member of staff, that member of staff will:

  • reassure the child that they were not to blame and were right to speak out
  • listen to the child but not question them
  • give assurance that the staff member will take action
  • record the incident as soon as possible (see Logging an Incident below)

If a member of staff witnesses or suspects abuse, they will record the matter straightaway using the Logging a Concern form. If a third party expresses concern that a child is being abused, we will encourage them to contact Social Care directly. If they will not do so, we will explain that the Club is obliged to and the incident will be logged accordingly.


Peer-on-peer abuse

Children are vulnerable to abuse by their peers. Peer-on-peer abuse is taken seriously by staff and will be subject to the same child protection procedures as other forms of abuse. Staff are aware of the potential uses of information technology for bullying and abusive behaviour between young people. Staff will not dismiss abusive behaviour as normal between young people. The presence of one or more of the following in relationships between children should always trigger concern about the possibility of peer-on-peer abuse:

  • Sexual activity (in primary school aged children) of any kind, including sexting
  • One of the children is significantly more dominant than the other (eg much older)
  • One of the children is significantly more vulnerable than the other (eg in terms of disability, confidence, physical strength)
  • There has been some use of threats, bribes or coercion to ensure compliance or secrecy

If peer-on-peer abuse is suspected or disclosed

We will follow the same procedures as set out above for responding to child abuse.


Extremism and Radicalisation

All childcare settings have a legal duty to protect children from the risk of radicalisation and being drawn into extremism. There are many reasons why a child might be vulnerable to radicalisation, eg:

  • Feeling alienated or alone
  • Seeking a sense of identity or individuality
  • Suffering from mental health issues such as depression
  • Desire for adventure or wanting to be part of a larger cause
  • Associating with others who hold extremist beliefs


Signs of Radicalisation

Signs that a child might be at risk of radicalisation include:

  • Changes in behaviour, for example becoming withdrawn or aggressive
  • Claiming that terrorist attacks and violence are justified
  • Viewing violent extremist material online
  • Possessing or sharing violent extremist material

If a member of staff suspects that a child is at risk of becoming radicalised, they will record and Relevant information or observations on a Logging a Concern form, and refer the matter to the CPO.


Logging a Concern

All information about the suspected abuse or disclosure, or concern about radicalisation, will be recorded on the Logging a Concern form as soon as possible after the event. The record should include:

  • Date of the disclosure, or the incident, or the observation causing concern
  • Date and time at which the record was made
  • Name and date of birth of the child involved
  • A factual report of what happened. If recording a disclosure, you must use the child's own words
  • Name, signature and job title of the person making the record

The record will be given to the Club's CPO who will decide on the appropriate course of action. For concerns about child abuse, the CPO will contact Social Care. The CPO will follow up all referrals to Social Care in writing within 48 hours. If a member of staff thinks that the incident has not been dealt with properly, they may contact Social Care directly. For minor concerns regarding radicalisation, the CPO will contact the Local Safeguarding Children Board (LSCB). For more serious concerns the CPO will contact the Police on the non-emergency number (101), or the anti-terrorist hotline on 0800 789 321. For urgent concerns the CPO will contact the Police using 999.


Allegations Against Staff

If anyone makes an allegation of child abuse against a member of staff:

  • The allegation will be recorded. Any witnesses to the incident should sign and date the entry to confirm it.
  • The allegation must be reported to the Local Authority Designated Officer (LADO) and to Ofsted. The LADO will advise if other agencies (eg Police) should be informed, and the Club will act upon their advice. Any telephone reports to the LADO will be followed up in writing within 48 hours.
  • Following advice from the LADO, it may be necessary to suspend the member of staff pending full investigation of the allegation.
  • If appropriate the Club will make a referral to the Disclosure and Barring Service.

In the event of an allegation being made against myself (Mrs Avis Ward) I will suspend myself immediately pending full investigation by the authorities described above.


Promoting Awareness Among Staff

The Club promotes awareness of child abuse and the risk of radicalisation through its staff training. The Club ensures that:

  • The designated CPO has relevant experience and receives appropriate training in safeguarding and the Prevent Duty, and is aware of the Channel Programme and how to access it
  • Designated person training is refreshed
  • Safe recruitment practices are followed for all new staff
  • All staff have a copy of this Safeguarding (Child Protection) Policy, understand its contents and are vigilant to signs of abuse, neglect or radicalisation
  • All staff are aware of their statutory duties with regard to the disclosure or discovery of child abuse, and concerns about radicalisation
  • All staff receive basic safeguarding training
  • All staff receive basic training in the Prevent Duty
  • The Club's procedures are in line with the guidance in 'Working Together to Safeguard Children (2015)' and staff are familiar with the guidance in 'What to Do If You're Worried a Child is Being Abused (2015)'.


Use of Mobile Phones and Cameras


Photographs will only be taken of children with their parents' permission. Only the Club phone camera will be used to take photographs or children at the Club, except with the express permission of the manager.


Neither staff nor children nor visitors may use their mobile phones to take photographs at the Club. Once photographs have been printed or put on our website/private Facebook page then the photos will be deleted.


Children who take their mobile phone to school must keep it in their bags or hand into a member of staff who will keep it safe until their parents collect them. Staff members must keep their phones in the kitchen - unless otherwise authorised to have them in their pocket by management. Any phone calls must be taken in the kitchen away from the children.


Contact Numbers


Social Care: 01274 435100

Social care out of hours: 01274 431010

LSCB (Local safeguarding children board): 01274 434361

Police: 101 - Non emergency, 999 - emergency

Anti-Terrorist hotline: 0800 789321

NSPCC: 0808 800500

Ofsted: 0300 1231231 



Suspension and Termination of Childcare


Jigsaw will deal with negative and inappropriate behaviour by using constructive behaviour management techniques. We will involve staff, parents and children to tackle disruptive and challenging behaviour collectively. We acknowledge that some children will require additional support in order to achieve acceptable levels of behaviour. Where we identify a child with these needs, we will work closely with the parents or carers to deal with the inappropriate behaviour in accordance with out Behaviour Management Policy.


Where a child persistently behaves inappropriately, we will implement the following procedure:

  1. Give the child a formal warning; staff will explain why the behaviour is unacceptable along with the consequences of further incidents.
  2. Staff will encourage the child to discuss their behaviour, to explain their actions and to identify strategies for avoiding such incidents in the future.
  3. Details of formal warnings, suspensions and exclusions will be recorded on an Incident Record and kept in the child's records.
  4. The formal warning will be discussed with the child's parents, and all staff will be notified.

Staff will inform the manager if a child's behaviour warrants suspension or exclusion. We will only suspend or exclude a child from the Club as a last resort, when all other behaviour management strategies have failed or if we feel that children or staff are at risk.


Suspensions and exclusions will be fair, consistent and appropriate to the behaviour concerned, and will take account of the child's age and maturity as well as any other factors relevant to the child's situation. If appropriate, we will seek advice from other agencies; this may include accessing funding for additional support.


Temporary Suspensions

Temporary suspensions will be applied in the following situations:

  • Where formal warnings have failed to improve a child's persistent, challenging and unacceptable behaviour.
  • In the event of an extremely serious or dangerous incident we will suspend a child with immediate effect. We will contact the parents and ask that the child be collected immediately. Immediate suspensions require the manager's agreement.

The Club may temporarily suspend the child for a period of up to 15 consecutive days. If the Club takes this step, we will discuss our concerns with the parents/carers in order to work together to promote a more desirable pattern of behaviour. You will not be charged for the suspension period.


At the end of the suspension period the manager will meet with the parents/carers and the child, in order to agree any conditions relating to the child's return to the Club.


Permanent Exclusion

In exceptional circumstances, and only when all other attempts at behaviour management have failed, it may be necessary to permanently exclude a child from the setting.


If a child is excluded from the Club, the parents/carers will be given a verbal and written explanation of the issues and subsequent actions. You will be credited for any sessions already paid for.



Trip Outings Policy



Any transport used by Jigsaw will adhere to all safety procedures and the companies insurance. Whenever possible public transport will be used.


Staffing Levels

A ratio of one adult to every eight children will be put into practice on any outings that Jigsaw make. If a great number of 4 and 5 year olds are on the trip then a ratio of more than this will take place.


Risk Assessments

Risk assessments will be undertaken for every trip and visit that Jigsaw go on.


Parental Permission

A consent form will be completed by parents giving responsible person authority for their child when on an outing.


Emergency Procedure

Contact numbers for parents will be taken on any trips where they are not present. A mobile phone will be carried at all times, this number will also be left with a responsible person at the setting. If an accident requires medical assistance to a child, the parent/carer will be asked to meet their child at hospital, if they cannot be contacted then we will phone the child's other emergency contact numbers.


Information Needed on Trips

A list of all the children's parent/carers phone number and special needs/requirements will be taken on the trip, along with our first aid kit and trip accident book. Children will be handed small badges to wear with Jigsaw telephone number on. We will also ensure that each child has a water bottle in their possession which can be carried in their lunch box or by a member of staff.


====================================================================================== Unacceptable Behaviour


Jigsaw Out of School Club does not tolerate from any person, whether a parent, carer or visitor: bullying, aggressive, confrontational or threatening behaviour, or behaviour intended to result in conflict. Our Club is a place of safety and security for the children who attend and for the staff who work here.


Unacceptable Behaviour of Parents/Members of the Public


Unacceptable behaviour includes, but is not limited to the following:

  • Shouting at members of staff, whether in person or over the telephone
  • Physically intimidating a member of staff, eg standing too close or blocking their exit
  • Using aggressive or abusive hand gestures, eg shaking a fist towards another person
  • Any other threatening behaviour, both physical and verbal
  • Swearing
  • Physical violence: pushing, hitting, slapping, punching or kicking
  • Spitting
  • Racist or sexist or otherwise abusive comments

At Jigsaw we do not tolerate such behaviour whether it is directed at the staff or at any of the children in our care.




If a parent, carer or member of the public behaves in an unacceptable way towards a member of staff or a child attending the Club, we will take the following steps:

  • In order to ensure the safety of the children and to limit possible distress, we will remove them from the vicinity of the incident.
  • The manager or senior member of staff will seek to resolve the situation through calm discussion.
  • If the individual wishes to make a complaint we will encourage them to follow the Club's Complaints procedure, or to complain directly to Ofsted if they so choose.
  • If the individual continues to behave in an aggressive and intimidating manner, we will insist that they calm down or leave the premises immediately.
  • If the individual refuses to calm down or leave the premises, the manager will contact the Police without delay.

When the immediate incident has been resolved, the manager and staff will reflect on the incident, and decide whether it is appropriate to ban the individual from the premises for a period of time. The decision will take into account both the seriousness of the incident and whether the individual has behaved aggressively before.


If we decide that a ban is appropriate, we will write to the individual concerned to inform them of the reasons for the ban and its duration.


Behaviour Management of children at Jigsaw


Whilst at Jigsaw we expect children to:

  • Use socially acceptable behaviour
  • Comply with the Club rules, which are compiled by the children attending the Club
  • Respect one another, accepting differences of race, gender, ability, age and religion
  • Develop their independence by maintaining self-discipline
  • Choose and participate in a variety of activities
  • Ask for help if needed
  • Enjoy their time at the Club


Encouraging Positive Behaviour


At Jigsaw positive behaviour is encouraged by:

  • Staff acting as positive role models
  • Praising appropriate behaviour
  • Sticker rewards
  • Informing parents about individual achievements
  • Offering a variety of play opportunities to meet the needs

It is inevitable that as children develop and learn, there are times when they need support and guidance to understand that their behaviour is not acceptable. Staff at the Club will try to determine the cause or triggers of the inappropriate behaviour to prevent the situation from recurring.


Dealing with Inappropriate Behaviour

  • Challenging behaviour will be addressed in a calm, firm and positive manner.
  • In the first instance, the child will be temporarily removed from the activity.
  • Staff will discuss why the behaviour displayed is deemed inappropriate.
  • Staff will give the child an opportunity to explain their behaviour, to help prevent a recurrence.
  • Staff will encourage and facilitate mediation between children to try to resolve conflicts through discussion and negotiation.
  • If the inappropriate behaviour appears to be as a result of boredom, staff will consult with the child to find activities that more fully engage them.
  • Staff will consult with parents to formulate clear strategies for dealing with persistent inappropriate behaviour.
  • We will not threaten any punishment that could adversely affect a child's well-being (eg withdrawal of food or drink).

If after consultation with parents and the implementation of behaviour management strategies, a child continues to display inappropriate behaviour, the Club may decide to exclude the child.