| Policy & Procedures Please find below full details of all the Policy and Procedures at Jigsaw: Arrival and Departure Procedure Closing Centre in an Emergency Compliments and Complaints Procedure
**NEW POLICY January 2010 - Procedure for School Closures due to Bad Weather**
Before School Scheme opens no earlier than 7.30am. Entry to the building is by the buzzer on the door. Parents should escort their child/children into the building and sign them in the book which is on the desk. If for whatever reason staff are not at the setting - you must phone 07866 356236 or 01274 617480 - under no circumstances should you leave your child/children outside the building. Children will leave the building at 8.30am and be escorted up to their respective school. Staff will stand with children until the bell rings and they are taken into school by their teacher. If your child is taken ill during the morning session we will take the children back to Jigsaw and phone you or next of kin. The staff ratio when walking your children to or from school is one to eight.
After School Reception children will be collected from their class - all other children will make their way to the designated collection point - Thackley Primary in the playground by the steps and in the main Hall at Idle Primary. Children will be ticked off the collection list. If a child is booked in and does not turn up for collection we will go back into school for that child and speak to reception or phone you. If a child becomes ill during the afternoon session we will phone you. If the session is unable to run for whatever reason we will phone you. You must inform us verbally or by telephone if your child/children will not be attending if they are booked in with us. 24 hours notice should be given or the place will be charged for. When you collect your child you should sign them out in the book on the desk. You should tell staff who will be collecting the children. We close at 6pm. If your child is still at Jigsaw after 6pm there will be a £10 charge.
In very exceptional circumstances the club might have to close at very short notice due to unexpected emergency. This could include: Serious weather conditions Burst water pipes Discovery of dangerous structural damage Fire or bomb scare/explosion Death of a staff member Serious assault on a staff member by the public Serious accident or illness In most of these cases the Manager and staff would take steps to ensure that children and staff would be kept safe. We would evacuate the building and take the register with us, meeting at the designated point in the car park. A member of staff would telephone staff on Standby to ensure children are supervised at this time. Emergency premises would be 5 Harehill Road, Thackley and parents would be telephoned in the event of this happening. A notice would appear on the church door if appropriate.
All children are of equal worth, with equal rights to access and advancement where all children have the opportunity to experience a broad range of activities, relevant to their ability and needs. Aims of The Policy To ensure that all children have the opportunity to experience a broad and balanced range of activities, relevant to their ability and needs. To develop individual and group programmes and to structure support to enable full participation in activities. To promote positive inclusion in all activities. To make staff aware of Special Needs, and through liaison with the external agencies and effective training, develop their skills of assessing individual needs and the appropriate responses. To work closely with the parents, carers and external agencies to ensure that children's needs are met and that any structured development plans are followed and progress monitored.
Please do not bring your child to Jigsaw if they are suffering from an illness. They must be kept off for at least 24 hours if due to sickness/diarrhoea. In the event of an accident/emergency staff will always try to contact you but they may need to take your child to a doctor or the hospital immediately. It is therefore vital that you complete and return health forms and inform us of any change in details. Staff will not administer any drugs or medication without written consent from parents/carers. If you child becomes ill during a session they will be comforted and monitored by staff. If symptons persist then we will telephone you. If any communicable diseases are detected on the premises we will inform parents. OFSTED will be informed if any infectious communicable diseases are discovered. If staff become ill - they will be sent home and other staff members will be contacted to work to cover ratios. Head Lice Parents will be informed if head lice are found on their child verbally. Other parents will be informed as quickly as possible in writing, including advice and guidance on treating head lice. Staff are also asked to check themselves for head lice and treat whenever necessary.
Aims of The Policy Jigsaw Child Protection Policy is in place to ensure parents and staff are aware of Jigsaw's duty to protect the children in their care, to inform Social Services of suspected child abuse and outline the procedures in place should an allegation be made against a member of staff. The welfare and safety of the children attending Jigsaw is paramount at all times. As childcare providers we have a duty to protect the children within our care. Child Protection procedures are covered during induction training which is carried out with each new member of staff. Staff are encouraged to undertake Early Years training courses on Child Protection. Jigsaw has a duty to report any suspicions of abuse to the Local Authority, who will advise of the next steps to be taken. Staff observe the children and know their normal behaviour patterns, any significant change to previous patterns of behaviour and development will be noted and brought to the prompt attention of the Manager. Written documentation of conversations and observations will be made, in the event of suspected abuse. This information will be stored in a locked cabinet and will only be accessible to as few people as need to know. A record of conversations with parents relating to explanations of injuries received away from Jigsaw will be documented. Lead responsibility for all child protection issues is Mrs A Ward. This includes liaison with other professional bodies should an abuse situation be disclosed or suspected. If an allegation of abuse is made against a staff member of Jigsaw the following procedure will apply: The staff member will be suspended for the duration of the investigation. Confidentiality will be maintained during the investigation as far as is practicable. The Manager will notify both OFSTED and the Social Services Duty Officer of the abuse allegation and staff details. The investigation into the allegations will be undertaken by the Police and the Child Protection Unit, with full co-operation of the Manager. Access to written documentation relevant to the child and the allegation will be made available to the relevant investigating bodies. Should the investigation outcome result in the allegation being unfounded, the employee will be re-instated. Should the investigation outcome result in a charge being made, an internal disciplinary hearing will be held following which, the employee will be formally dismissed. Should an allegation be made of the Manager/Proprietor then the same procedure above will be followed.
We welcome any verbal or written compliments at any time. Written compliments will be filed. All parents/carers have the right to complain if they are not satisfied for whatever reason, with the service they are receiving. A parent/carer wanting to make a complaint should follow the steps below: Speak to the scheme proprietor or put your complaint in writing. If you feel that it is not appropriate to speak to the proprietor or the complaint remains unresolved, then write to:
OFSTED Royal Exchange Buildings St Anns Square Manchester M2 7LA
Tel. 0300 1231231
Procedure for School Closures Due to Bad Weather
If Schools open late e.g. 9.30am or 10.00am we will make an additional charge of £2.00 per child for the extra childcare.
If Schools make the decision to close - you will be charged if you are booked in for the morning and afternoon session.
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